Refund policy

Exchange and Refund Policy

We want you to love your order. Please read our privacy policy carefully before placing an order.

Refund Policy

We do not accept refunds, except in the following cases:

Refunds are issued only if:

• Refunds are only issued once the customer sends proof (picture/video) of the damaged item.
• The product arrives damaged, we exchange it once, if the replacement also arrives damaged due to shipping, and the customer no longer wishes to proceed.
• A wrong product was sent by mistake and the product ordered was out of stock. (this is our responsibility)
• The product arrives damaged and the item is out of stock, making a further  exchange impossible.
  

Exchange Policy

• Exchanges are accepted within 5 days of receiving the order.
• The product must be unused and in its original condition.
• Customers may request an exchange if they do not like the product, on condition of paying the delivery fee.
• The exchanged item must be of equal or higher value.
• If the new item is higher in price, the customer must pay the difference.
• If the new item is lower in price, no refund or store credit will be issued.

Damaged items

• If your order arrives damaged, please contact us within 24 hours of delivery with clear photos or videos via WhatsApp +961 81 13 60 66